Returns & Exchanges
We want you and your family to love your sustainable smiles, so we offer a 30-day return policy on all unused products in their original eco-friendly packaging. Due to the personal nature of oral care items, we cannot accept returns on toothbrushes that have been opened or used.
Initiate Your Request
Email our family support team with your order number and the reason for your return to receive a prepaid eco-conscious shipping label.
Pack with Care
Place the unused items back into their original compostable packaging and secure them in a shipping envelope or box to prevent damage.
Ship It Back
Attach the provided return label to your package and drop it off at your nearest postal service location within 7 days of receiving the label.
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing